Privacy Policy

Advance Memphis Privacy Policy

Effective Date: 07/14/2026

Advance Memphis values the privacy of our donors, supporters, and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information. By interacting with us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

  • Name, mailing address, email address, and phone number

  • Donation amounts, payment method details, and transaction history

  • Volunteer or program enrollment information

  • Communications you send us (emails, contact form submissions, etc.)

b. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser type

  • Pages visited, time spent on pages, and referring URLs

  • Device identifiers and operating system

  • Cookies and similar tracking technologies (see Section 6)

c. Information from Third Parties

We may receive information from payment processors (such as Stripe or PayPal), event platforms (such as Eventbrite), or other service providers when you transact with us through those platforms.

2. How We Use Your Information

We use the information we collect to:

  • Process donations and issue tax receipts

  • Communicate with you about our programs, events, and impact

  • Send newsletters, updates, and fundraising appeals (with your consent)

  • Send text messages (SMS) where you have opted in (see Section 5)

  • Register you for events and manage your participation

  • Improve our website, services, and outreach

  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We only share your personal information in the following circumstances:

  • Service Providers: We work with trusted vendors such as payment processors, email marketing platforms, CRM systems, and event management tools. These providers access your data only as needed to perform services on our behalf and are bound by confidentiality obligations.

  • Legal Requirements: We may disclose your information if required by law, court order, or to protect the rights and safety of Advance Memphis, our staff, or the public.

  • Organizational Changes: If Advance Memphis merges with or transfers its operations to another organization, your information may be transferred as part of that process.

We do not sell or trade your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations, including IRS record-keeping requirements for nonprofit organizations. Donor and supporter records are stored in our secure constituent database and are generally retained indefinitely so that we can maintain accurate historical records and steward long-term relationships. You may request deletion of your information at any time (see Section 7), subject to any records we are legally required to keep.

5. SMS / Text Message Communications

If you provide your mobile phone number and opt in to receive text messages from Advance Memphis, the following applies:

Opt-In

You may opt in to receive text messages by:

  • Checking a consent box on a web form or paper form

  • Texting a keyword to our number as instructed

When purchasing tickets to an Advance Memphis fundraising event online, you may be presented with an optional field to provide your mobile phone number. By providing your number, you agree to receive SMS messages from Advance Memphis related to that event and future marketing communications. Providing your number and consenting to texts is entirely optional and is not required to complete your ticket purchase. By opting in, you agree to receive informational and/or promotional SMS messages from Advance Memphis. Message frequency may vary. Message and data rates may apply.

Opt-Out

You may opt out of SMS communications at any time by:

We will process your opt-out request promptly and send one final confirmation message. We will not send further marketing texts after that.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. Cookies are small text files stored on your device.

Types of cookies we may use:

  • Essential cookies: Required for the website to function properly

  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Ask us to correct inaccurate or incomplete information

  • Deletion: Request that we delete your personal information, subject to legal retention requirements

  • Opt Out: Unsubscribe from email communications at any time using the unsubscribe link in our emails, or by contacting us directly

  • Opt Out of SMS: See Section 5 above

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within a reasonable timeframe.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our payment processing is handled by PCI-compliant third-party processors; we do not store full credit card numbers on our systems.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify affected individuals as required by applicable law.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the Effective Date at the top of this document and post the updated policy on our website. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Advance Memphis

Email: Info@advancememphis.org

Phone: 901-543-8525, Ext. 16

Thank you for trusting Advance Memphis with your information. We are committed to using it responsibly to serve our community.